All Mark Schwartz handmade Italian shoes have a 14-day return policy, within delivery.


Please keep any purchased items that you are planning to return, unopened and unworn in their original packaging.


Once we have received your return and are fulfilled with its perfect condition, we will refund the original payment card within a 14-day turnaround time. 


In the instances where we cannot accept your return, we will contact you to discuss other alternatives.


How to make a return on


  • To Begin your return request

  • Ensure that your purchased item(s) is in its original condition and meets our return policy requirements.

  • Print the postage label(s) and attach them to your package.

  • Have your package ready by the requested return date.


All returns are subject to evaluation by us. Please ensure that your item is in its original condition and packaging, as your item may not be accepted for return if it does not meet our return policy criteria.


All international shipments are available free by DHL.


All USA shipments are made by UPS.


Please be aware that shipping times vary based on where you are located.


Due to our international service, please note that refunds made to your bank card could take an additional 2-3 business days.